Notice – We are now a Mixed Billing Practice

A standard appointment is booked for 15 minutes. Please advise the receptionist if you require an appointment for a long consultation or for multiple people so they can book accordingly. 

To ensure we provide you with the best possible care, we kindly request that you schedule an appointment with your healthcare provider for a prescription renewal. This appointment allows us to review your current medication regimen, discuss any changes in your health status, and address any concerns or questions you may have. Your health and well-being are our top priorities, and we appreciate your cooperation in maintaining the continuity and quality of your care.

We have limited availability for new patients. Please call our receptionists and they will advise you of the next available appointment. Please ensure you have reviewed our fee schedule to obtain correct pricing for your appointment.

Yes, there are. We have a chemist next door and an onsite pathology company. We have a dietitian, physiotherapist and podiatrist onsite during the week. 

We are located within the HomeCo Shopping Centre in Marsden, QLD. There is ample carparking available. 

We kindly ask that you schedule an appointment with your healthcare provider to discuss your referral needs in detail. During this appointment, we will review your medical history, assess your current health status and discuss the specific reasons for the referral. This will allow us to make an informed decision and provide you with the most appropriate and timely referral to a specialist or service that best meets your needs.

Our policy is that you do need an appointment with a GP for a medical certificate. During this appointment, the doctor will certify the injury or illness and discuss the length of time you will need to recover. A medical certificate has legal standing so it is a requirement that you see a GP to obtain this document. 

Please call our receptionists on 07 3067 2370 to discuss your needs and we will do our best to accomodate. We may ask that you speak to a nurse or doctor to discuss the medical issue and triage the appointment. 

Upon receipt of your results, your doctor will view and mark these off. If the doctor deems that an appointment is required, you will receive a text message stating the need to make a phone or in person consultation to obtain these results. If you have any queries regarding your results, please call our reception staff and they will be able to advise. 

To safeguard your privacy and ensure the confidentiality of our patients' medical information, we have implemented a policy whereby only authorised family members can access results with the patient's explicit permission. If you would like to grant permission for specific family members to access your results or would like to grant this permission to a family member, please let us know, and we will ensure that the applicable person is noted to have access.

Where safe and reasonable, our practice makes visits to regular practice patients in their homes, within and outside of normal working hours. Home visits are completed on a case by case basis. Please call our reception staff to discuss. 

In the case of an emergency, please call 000 or attend your nearest hospital or urgent care clinic.  For non-emergency care, please call 137425 (13 SICK) or 134100 (My Home Dr) who are able to provide after hours home visits. 

Our medical record is stored in a secure computer system that can be accessed only by our authorised doctors and nurses. Any doctor or nurse at our practice can use the medical record to assist you to manage your health. Some specialist letters and most blood test results and radiology reports are sent to the practice electronically by secure email. Public hospital records are now also sent via secure encrypted email or are available via a secure online portal for the GPs. 

Our practice supports the national my health record. This service safely stores your health record summary where you can then authorise access for nominated health care providers. Your GP can contribute to your health record by uploading summary past medical history, medication lists and allergies with your permission. The service will provide a secure national system for emergency access to your health record with appropriate controls that you manage.

Our practice complies with the national standards regarding the management of health records and the relevant legislation regarding privacy. Our medical practitioners adhere to AGPAL principles and the AMA code of ethics regarding privacy and confidentiality. We are committed to:
- obtain consent before collecting information about you
- maintain confidentiality of your medical information and records
- provide you with access to the information we hold about you

We value your feedback and take any concerns or complaints seriously. If you have a complaint or feedback about our services, we want to hear from you so we can address it promptly and improve our processes. To lodge a complaint, please contact our practice manager.If you are not satisfied with the resolution of your complaint, you may consider contacting the Health Quality and Complaints Commission on 133 656 or www.oho.qld.gov.au. We abide by the National Privacy Principles available at www.privacy.gov.au/health/index.htm. Our practice adheres to the Medical Board of Australia Code of Conduct.

Our practice employs a system for reminders either by SMS or mail for a variety of preventive activities. Please let our staff know if you would like to opt out.